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You are here: Home / Provisioning Services / Citrix Provisioning Services – Failed to initialize backup

Citrix Provisioning Services – Failed to initialize backup

September 23, 2017 by Ulrik Christensen 2 Comments

This article will tell you how to solve the “Failed to initialize backup” that can be experienced using Citrix Provisioning Services.

When you are trying to capture a new image, using Citrix Provisioning services, you may experience an error where the wizard fails to create the disk. If you click the log button or go to C:\AppData\Citrix\PVS, you will see this error in the log file:

  • Failed to initialize backup 0x80042302

How to solve the Failed to initialize backup error

The reason this error is because these two services on the machine you are are trying to snapshot is not started:

  • Microsoft Software Shadow Service
  • Volume Shadow Copy

Once you start these two services and set these to start automatically, you will be able to create your PVS image.

Filed Under: Provisioning Services

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Comments

  1. chris says

    June 11, 2020 at 9:01 pm

    I was just helping someone with a reverse image and ran into the same error, your article was spot on, thanks!

    Reply
  2. Tippa says

    April 8, 2022 at 9:52 pm

    Ran into this problem and your fixed worked, thank you!

    Reply

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EUC Specialist. Work is not a place…..and some other nerdy stuff.

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