How to release unused Citrix user or device licenses

When using Citrix CCU licenses (ConCurrent Users), the license used gets release as soon as the users is logging off. When using User/Device licenses, the license gets locked to the user or the device for 90 days. Sometimes it is necessary for testing purposes to reset the User/Device licenses. This can be done by using the following steps.

  1. Stop the Citrix Licensing Service
  2. Stop the Citrix License Config Service
  3. Stop the Citrix Support Service
  4. Go to this folder “C:\Program Files(x86)\Citrix\Licensing\LS\resource\cache”. Delete all the files in this folder.
  5. Start the Citrix Support Service
  6. Start the Citrix License Config Service
  7. Start the Citrix Licensing Service

The license count is now reset.


  1. Hasn’t tried yet but I remember doing it couple of year ago. I think 90 days is unnecessary long. Even 30 days seems long.

  2. Releasing all licenses like this is a breach of the EULA. “Just because you can, doesn’t mean you should”

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