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You are here: Home / XenApp / How to release unused Citrix user or device licenses

How to release unused Citrix user or device licenses

March 15, 2016 by Ulrik Christensen 4 Comments

When using Citrix CCU licenses (ConCurrent Users), the license used gets release as soon as the users is logging off. When using User/Device licenses, the license gets locked to the user or the device for 90 days. Sometimes it is necessary for testing purposes to reset the User/Device licenses. This can be done by using the following steps.

  1. Stop the Citrix Licensing Service
  2. Stop the Citrix License Config Service
  3. Stop the Citrix Support Service
  4. Go to this folder “C:\Program Files(x86)\Citrix\Licensing\LS\resource\cache”. Delete all the files in this folder.
  5. Start the Citrix Support Service
  6. Start the Citrix License Config Service
  7. Start the Citrix Licensing Service

The license count is now reset.

Filed Under: XenApp, XenDesktop

Reader Interactions

Comments

  1. Krzysztof says

    November 27, 2020 at 2:12 pm

    Hasn’t tried yet but I remember doing it couple of year ago. I think 90 days is unnecessary long. Even 30 days seems long.

    Reply
  2. jon says

    March 22, 2021 at 12:35 am

    Thank this worked like a charm

    Reply
  3. Blackdjai says

    September 28, 2021 at 9:46 am

    Thank’s for your share … it works perfectly

    Reply
  4. Mark says

    March 1, 2022 at 4:54 pm

    Releasing all licenses like this is a breach of the EULA. “Just because you can, doesn’t mean you should”

    Reply

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Ulrik Christensen

EUC Specialist. Work is not a place…..and some other nerdy stuff.

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